"...our virtualness is transparent to our customers..." Rick Zeien Principal Digichex
Call Center Services
We're Here to Ensure Your Ongoing Success
Five9 provides world-class professional services, implementation assistance and around-the-clock customer support to ensure the successful launch and operation of your call center. We also offer ongoing training and certification for your call center agents, administrators and supervisors who will become valuable resources within your own organization.
Five9's proven experts have reduced the complexity of launching and running a call center to three simple steps.
A dedicated Five9 Implementation Manager will work with you to determine you precise requirements and configure the Five9 on-demand call center software to meet your needs. The implementation manager will devote time with you one-on-one to cover every aspect of your Five9 solution in detail and to ensure a smooth and successful activation of your call center. This same resource will work with you through "go-live" and beyond to tune your call center in response to changing business needs. Our expert team has successfully activated tens of thousands of agents in thousands of call centers...all over the world.
Five9's training and certification programs create indispensable human resources within your call center, at the administrator, supervisor and agent level. The training curriculum is tailored to the unique needs of different types of call centers - inbound, outbound and blended.
Around-the-clock superior customer support from Five9 assists in the continuous operation of thousands of Five9 call center agent seats around the world. Five9's support personnel work closely with the product and development teams that bring innovation to life in your call center.
Since 2001, Five9 has processed billions of calls for thousands of call centers in a variety of industry verticals across five continents. Draw on the tens of thousands of hours of experience reflected in Five9's best-practices and proven methodology. Our professionals have the skills, expertise and know-how to cost-effectively bring your call center - a critical component of your business - to life.
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